Other than previous experience with service centers, EPSON's hotline attended the call and in less than a minute I was talking to the supervisor taking care of the large format printer support.
Since a customer can't carry a printer this size to the service center, they come to your place. Of course, not for free, but within 24 hours I had a quotation for this onsite service. I signed, what else to do, if not continuing pumping ink into the wastage tank ? 170 S$ to drop by ! Lets see what we need to change, its either the pumpcap or the whole printhead. I keep you updated..
Since a customer can't carry a printer this size to the service center, they come to your place. Of course, not for free, but within 24 hours I had a quotation for this onsite service. I signed, what else to do, if not continuing pumping ink into the wastage tank ? 170 S$ to drop by ! Lets see what we need to change, its either the pumpcap or the whole printhead. I keep you updated..
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